1.3. PLEASE NOTE that where you use our Services to communicate messages to third parties such as your customers (message recipients), we are the data processor and you are the data controller. This means that you determine the purpose and means of the processing of information about message recipients. It is your responsibility to ensure that message recipients’ data that is uploaded to our platform, along with the content of the messages, is compliant with all applicable local and international data protection laws and regulations, including but not limited to the General Data Protection Regulation Directive (GDPR) and South Africa’s Protection of Personal Information Act (POPIA). Please refer to our Standard Terms of Service for further details.
2.1. We collect relevant and minimal personal data about you for the purpose of managing your affairs with us.
2.2. We collect data about you when you register for an account, create or modify your profile on our website, purchase Services from us, raise a query with our support team, contact us over the phone, by email sign up to any of our mailing lists, request marketing to be sent to you, take part in any surveys or give us some feedback.
3.1. We will only use your personal data when the law allows us to and for the purposes for which we collected it.
3.3. You will only receive marketing communications from us if you have requested the same, purchased Services from us or told us that we can send them to you. You can inform us that you want to stop receiving marketing communications from us at any time, via email or phone, or where we have supplied the appropriate tools online.
4.1. In addition to our local environment, we use data centre service provider in the South Africa to host the information we collect.
4.2. We have put in place all appropriate security measures to secure your personal data. In addition, we limit access to your personal information to employees, agents, service providers and other third parties. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
4.3. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems is absolutely safe from intrusion by others. We strongly recommend that you take the necessary steps and implement your own safeguards to prevent interception of data transmitted over networks and to restrict access to databases and other storage points used.
4.4. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5.1. We do not sell any of your personal data to any third party.
5.2. We do, however, share and/or store your data with our third party hosting, backup, storage and/or virtual infrastructure service provider(s) who help us run our business. Some of these third parties may be situated outside of your country and you consent to your personal data (and that of any data subjects you provide to us) being transferred cross-border so that we can provide the Services to you. In this regard, we only engage third party service providers who have security and privacy policies and procedures providing at least the same level of protection as we do ourselves. You warrant that you have all necessary permissions to give us the above consent.
5.3. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5.5. We also share data about you with third parties when you give us consent to do so, for example, when we display personal testimonials of satisfied customers on our public website.
5.8. Certain communications to be intercepted and monitored while travelling over telecommunication networks (for system health and forensic reasons). Subject to the provisions of the Regulation of Interception of Communications Act 70 of 2002 (RIC Act), you consent to the interception and monitoring of all communications sent by you to us. You acknowledge and agree that such consent meets the “writing” requirement as detailed in the Electronic Communications and Transaction Act 25 of 2002 and the RIC Act.
6.1. Generally, we will only retain your personal data for as long as necessary to fulfil the purpose for which we collected it.
6.2. We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. If your account is deactivated or disabled, some of your information and the content you have provided will remain in order that your team members or other users can make full use of the Services.
6.3. We also retain some of your information as necessary to comply with our legal and regulatory obligations, to resolve disputes, to enforce our agreements, to support business and for the purposes of satisfying any accounting or reporting requirements.
6.4. In some circumstances, you can ask us to delete your personal information (see Section 7 below).
6.5. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
7.2. If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us. We try to respond to all legitimate requests within 15 days.
7.3. Access and update your information. Our Services and related documentation give you the ability to access and update certain information about you from within the Service for example your profile information.
7.4. Deactivate your account. If you no longer wish to use our Services, your administrator may be able to deactivate your Services account via the account settings. Note that deactivating your account does not however delete your information.
7.5. Opt out of communications. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
Our website is not intended for persons under the age of 18 and we don’t knowingly collect data relating to persons under the age of 18.
If you have any questions feel free to contact us by sending an email to email@example.com